I'm been hearing lots of other people complain lately, that many businesses have just forgotten about good old customer value and I couldn't agree more. It's been particularly frustrating and quite annoying when you hear or read about another so called new AI solution, or another challenger bank or Fintech being launched, with ... Read More →
Design Thinking – What is it? And what place does it have in THE STRATEGY JOURNEY®?
I'm quite torn about this, and perhaps it does come down to implementation and execution, but I'm rather concerned about Design Think and its ability to add real value. I often wondered if it was just a fad, or whether there are benefits to this popular methodology. As I write my book, THE STRATEGY JOURNEY®, I have been ... Read More →
How great leaders build winning operating models: Eddie Jones in action
It's Silverstone 2017 and of course many people, especially fans of Formula One (F1) and Motorsport, like myself are glued to their TV sets watching the British Grand Prix for all the excitement that goes with such a great iconic event. The new owners of Formula One management, Liberty Media, run by Chase Carey, have even ... Read More →
Applied Operating Model Design – Key learnings from our inaugural alumni
We finally launched our inaugural Applied Operating Model Design (AOM) course in London on June 12-15. I was so pleased to be able to attend, and have the chance to see our CEO and Founder of Stratability, Julie Choo, in action. Julie had just flown back from a big trip to deliver the course to clients in Sydney, Australia on ... Read More →
Singapore: The island country with an agile operating model
In roughly just over half a decade, this little island nation has moved from a small unstable town plagued by guerrilla war and enforced curfews, to become a leader amongst modern cities with all the economic, social and financial power that many other countries and cities could only hope to attain and could certainly learn ... Read More →
How to design a Target Operating Model (TOM) that delivers
The term Target Operating Model (or TOM) has been used a lot in many of the organisations that I have worked for all around the world, from London, to Mexico City, to Moscow, to Sydney, to Johannesburg, to Singapore, to Shanghai, and all the way away in Sao Paulo too. Many 100s of millions of dollars in business change budget ... Read More →