April 25, 2017

In roughly just over half a decade, this little island nation has moved from a small unstable town plagued by

Case Study: Singapore, the Agile Operating Model in the Era of Digital Transformation
March 2, 2017

The concept of a Target Operating Model (TOM) encapsulates a strategic blueprint for an organization’s future operations, outlining the desired

How To Design A Target Operating Model (TOM) That Delivers
April 21, 2020

The Blockchain hype of 2017-2018 along with all the good and bad activities that resulted from the explosion of cryptocurrencies,

How to use Blockchain ‘as a service’ in the Operating Model
August 16, 2017

Artificial Intelligence is certainly big news right now. Every day we see more and more research, documentary-based television programs, and

Building an AI Operating Model with Daniel Gebler of Picnic
April 25, 2019

We know a brand has established a strong position in customers’ mind when its name becomes a verb, like Google,

Winning the Customer Journey Battle: Netflix vs Blockbuster Case Study
July 17, 2017

During the Silverstone 2017 Formula 1 Grandprix, most people, especially fans of Formula One (F1) and Motorsport, like myself are

How great leaders build winning operating models: Eddie Jones in action
August 30, 2017

Perhaps it does come down to implementation and execution but does Design Think really work to offer and deliver real

Design Thinking – What is it? And what place does it have in THE STRATEGY JOURNEY®?
June 22, 2017

We finally launched our inaugural Applied Operating Model Design (AOM) course in London on June 12-15. I was so pleased

Applied Operating Model Design – the lessons learned that will change the game
December 4, 2017

I’m been hearing lots of other people complain lately, that many businesses have just forgotten about good old customer value

Don’t forget customer value comes first