• Skip to primary navigation
  • Skip to content
  • Skip to primary sidebar
  • Skip to footer

THE STRATEGY JOURNEY

Transform your business in the digital age

  • THE BOOK
  • Training
    • Stratability Academy
    • Strategy Journey Framework
    • Target Operating Model Course
    • Service Design Course
  • ABOUT THE AUTHOR
  • CONTACT

Winning the Customer Journey Battle: Netflix vs Blockbuster Case Study

Avatar By Stratability Academy On 25/04/2019

Winning the Customer Journey Battle: Netflix vs Blockbuster Case Study

We know a brand has established a strong position in customers’ mind when its name becomes a verb, like Google, Uber, Skype. And one such brand that cannot be ignored in this digital age is Netflix. Netflix has come a long way, starting from an online DVD rental service to the world leader in the streaming industry. The company ... Read More →

Filed Under: Customer Journey, Digital Transformation, Operating Model, Strategy Tagged With: business architect, Customer journey, Netflix

Archives

  • June 2019
  • April 2019
  • June 2018
  • February 2018
  • December 2017
  • November 2017
  • October 2017
  • August 2017
  • July 2017
  • June 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016

Get Free Early Access to the Book

 Get your invite to the Community Portal to preview early release chapters, download free templates, access case studies and whitepapers, chat with other community members and more…

Yes, I want access NOW!

Copyright © 2019 · THE STRATEGY JOURNEY® · All rights reserved · PRIVACY POLICY · TERMS OF USE